Refund Policy

1. Refund Eligibility

Qbitnode may review refund requests for selected hosting services when a request is submitted within 48 hours of the original purchase and the service cannot operate normally because of a verified technical issue on our side.

2. Non-Refundable Services

Some services involve immediate allocation, third-party fees, or dedicated resources and are not refundable once ordered or activated. This includes:

• Domain registrations, renewals, transfers, and related domain fees.
• VPS, RDP, dedicated resources, IP allocations, and custom configurations after provisioning.
• Promotional packages, discounted orders, account credit, setup fees, and add-ons already delivered.
• Services suspended or terminated for violating the Terms of Service or Acceptable Use Policy.

3. Official Payment Requirement

Refunds can only be considered for payments completed through Qbitnode's official website, Client Area, or approved checkout flow. Direct "send money" transfers, personal payments, or payments made outside our website cannot be verified, credited, or refunded, even if requested by someone claiming to be staff.

4. How to Request a Refund

To request a refund, open a support ticket from the Qbitnode Client Area and include your invoice number, service name, and a clear description of the issue. Requests submitted through unofficial channels may not be accepted.

5. Approved Refunds

Approved refunds are returned through the original payment method where possible. Processing times depend on the payment gateway, bank, or provider involved. Qbitnode may offer account credit instead of a payment reversal when appropriate.

6. Chargebacks and Disputes

Opening a payment dispute or chargeback without contacting support first may result in account suspension while the case is reviewed. Please contact Qbitnode support so we can investigate and resolve billing concerns properly.